Account Director

The Account Director will manage a pharmaceutical client at a relationship level and the expertise of the account team. Reporting to a Group Account Director or higher they will act as a strategic leader, partnering closely with internal and external teams to deliver and sell creative thinking and powerful ideas that meet client objectives. They will be accountable for partnering with the Delivery team to ensure projects are profitable. This position may manage junior to mid-level staff and is responsible for all aspects of the employee experience including; hiring and onboarding, training and development, and workflow and performance management.  The ideal candidate is a client relationship connoisseur and is passionate about creating strong relationships with internal and external stakeholders.  They are a driven individual with a “get it done” attitude and a passion to solve complex business problems. Must be happy in a highly team-oriented environment and have a passion for motivating and mentoring individuals.

Responsibilities

• Manage clients at the relationship level and project level if necessary. Secure strong relationships with client peers and become a trusted advisor for mid-level clients and is seen by senior-level clients as a go-to agency resource
• Manage and drive large site development projects, digital marketing solutions including multi-channel programs and digital campaigns
• Responsible for $2-3M in revenue within 10% over/under of sold margin and accountable for fiscal health of account(s) and overall revenue growth
• Develop, write, and present project proposals, statements of work, schedules, and staffing plans
• Communicate financial updates, discrepancies, scope creep, re-allocations and/or team changes to clients and agency leadership
• Act as a strategic leader when working with other partners and agencies to drive digital solutions and campaigns on behalf of clients
• Partner with clients to develop their goals and digital strategies, adding strategic value, and ensuring that they get the best results from the agency
• Demonstrate a broad understanding of all marketing channels, engagement levers – both digital and non-digital
• Demonstrate website build experience and larger platform knowledge
• Manage junior or mid-level staff, including; hiring and orientation, training and development, workflow and performance management, and the development of a diverse, equitable, inclusive and innovative work environment that promotes creativity and innovation
• Partner closely with strategy and creative teams to deliver and sell creative thinking and powerful ideas that meet client objectives
• Help drive and shape effective creative briefs
• Enable and empower clients to become more sophisticated digital operators, marketers, and technologists
• Ensure work is client-ready by paying astute attention to detail and lead team to deliver flawless work on time and on budget
• Ensures clients feel senior level attention, live in-person, and 1:1 check in calls
• Oversee regular team meetings and manage communications between team members ensuring all deadlines are met
• Foster an inclusive environment of partnership with other capabilities (e.g. Strategy, Creative, and Development)
• Partner with the leadership team to set goals and plan for future fiscal year and work closely with Delivery Management and Client Finance on forecasting, billing, and reconciling budgets
• Escalates issues appropriately, professionally and with good judgement. Offers solutions to address issues.

Skills/Qualifications

• 8 years of industry experience is preferred
• Healthcare and/or Pharma experience a plus and preferred
• Advanced understanding of strategy offerings and strategic concepts
• Proven track record for successfully growing accounts and client relationship development
• Strong experience in both strategic development and execution of all aspects of digital – including large scale website design and development, digital and social campaigns, content creation, experiential, and analytics
• Excellent client management skills for setting and managing client expectations
• Strong interpersonal and communication skills
• Experience supporting the sales process: pitch meetings, estimate, proposal, and contract preparation
• Excellent team building and leadership skills with ability to develop, manage, leverage, and mentor Account Service team members

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