boston-jobs-social-specialist

Social Specialist

Boston

Responsibilities

  • Assists with status calls, executes on all deliverables and client communications, content calendars, paid strategy, scheduling, etc.
  • Provide support for online community efforts with creative solutions that will help Genuine’s clients with digital customer engagement.
  • Demonstrated passion for social media on a personal level, as well as possessing a professional curiosity.
  • Strong written communication skills with demonstrated experience in online communities and social media.
  • Demonstrated understanding of, and proficiency in, using social media (Twitter, Facebook, etc.) and various community platforms to engage with customers.
  • Ability to maintain composure and customer focus while communicating with customers in online channels
  • Work with internal and external groups to help mitigate any potential issues and risks and source creative answers to customer questions.

Experience/Qualifications

  • Bachelor's degree or equivalent business experience required
  • 3-5 years  of social /agency experience
  • Experience managing evergreen social clients and paid campaigns
  • Experience performing ongoing social/search keyword optimization on user generated content.
  • Excellent time management skills and can make decisions quickly.
  • Ability to work individually on a project or in a team environment
  • Ability to work successfully across internal groups driving business results
  • Metrics savvy and able to understand trends, terminology and methods.
  • Experience working with social listening and scheduling tools such as Sprinklr, Crimson Hexagon, Percolate, etc.
  • Experience providing strategic recommendations that align with client’s business and campaign objectives.
  • Ability to seamlessly multi-task across clients spanning different industries.

Genuine Values

  • Honesty, Caring, Self-Improvement, Confidence, Fun, Productivity, and Toughness.
  • Show an eagerness to grow and learn more about the business. This includes asking questions, reading, modeling others, and being open and responsive to feedback/areas of improvement.
  • Exhibit professionalism and commitment to role, company and creative product.

Genuine is an EO employer - M/F/Veteran/Disability