Account Executive

Client Services - Boston, MA

**US Remote - Eastern time zone**

About Us

Genuine is a full-service digital marketing agency.  We were born in 2005 in Boston, with three people in the room: a strategist, a designer and a developer. Today, our capabilities have expanded dramatically, but we still see these pillars – creative, strategy, and technology – as the foundation that all our work stands on, and where our motto “invent together” comes from.  We believe digital should make an impact.  We are driven every day to make sure our work means something to our clients’ businesses and brands.

At Genuine, we believe digital should make an impact. We are driven every day to make sure our work means something to our clients’ businesses and brands, and to make sure it’s work we can be proud of.

While we have deep expertise in creative, strategy, technology, and beyond, we are united by our core values: Collaboration, Transparency, Courage, and Passion. We expect all our employees to demonstrate these values as part of their commitment to their role, the agency, and the work we do.

We are dedicated, throughout our organization, to making Genuine more diverse, equitable, and inclusive. We are both a workplace and a community who embraces change, committed to creating opportunity and space for every individual we work with to be heard.

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What is the Role?

The Account Executive (AE) coordinates all the daily activities of an account. Typically reporting to an Account Supervisor or higher, the AE is an account’s tactical coordinator; accountable for planning, organizing, and implementing client programs and activities. They support team members on larger projects and assist the Delivery team on administrative tasks as needed. The ideal candidate is comfortable working cross-functionally with internal departments, multitasking, and being client facing. Must be happy in a highly team-oriented environment where partnership across teams is common. The Account Executive meets problems head on and are always looking for solutions; and if they don’t have a solution, they know when to escalate.


What You’ll Be Doing

  • Serve as the day-to-day contact and manage smaller projects with minimal oversight and assist the team with larger, more complex projects
  • Assist the Account Supervisor in all aspects of management of the account, including but not limited to; preparation to brief the team, coordinate deliverable tactics, review creative work, and facilitate and attend various strategic and client creative meetings
  • Assist delivery members as needed; status reports, meeting recap notes, burn reports, finance management, client communication, documentation, program development, and implementation, etc.
  • Proactively offer and implement new ways to meet client needs; continually foster client agency relationship and become a valuable resource with junior clients
  • Build knowledge of clients’ business and competitive environments
  • Attend in-person meetings and visits clients onsite as directed by manager
  • Demonstrate an understanding of the value of creating a diverse, equitable, and inclusive work environment. Actively supports and engages in creating and sustaining a workplace that fosters creativity and innovation.


What You’ll Need

  • Prior agency and client facing / account experience 
  • Digital marketing experience strongly preferred
  • Proven track record for successfully managing projects and cross-functional teams through completion
  • Understanding of basic concepts of metrics and reporting
  • Excellent organizational and client management skills for setting and managing client expectations
  • Strong interpersonal and communication skills
  • Self-starting, digital marketing thinkers who thrive on achieving client success


What We Offer

  • As a regular full time, employee you will be eligible for benefits that include medical, dental, vision, and life insurance as well as a 401K with match, and a cell phone stipend.
  • Discretionary time off, we believe employees should take time when they need it, offer 12+ holidays per year, summer Fridays, and paid family leave.
  • Wellness is important.  All employees are automatically enrolled in a subscription to Headspace and can receive a monthly reimbursement of up to $75 to take care of their mind, body and spirit!


Last but not least, we believe in diversity, equity, and inclusion.

Genuine and Jack Morton are equal opportunity employers; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law. In 2020, Jack Morton and Genuine, as part of Interpublic Group (IPG), have been named to the Bloomberg Gender Equality Index (GEI), and Jack Morton has once again been designated a Best Place To Work For LGBTQ Workplace Equality by the Human Rights Campaign in their Corporate Equality Index.


This role requires the ability to comply with COVID-19 health and safety protocols, including proof of COVID-19 vaccination and/or rigorous testing. Any employees utilizing New York or Chicago office locations must be fully vaccinated against COVID-19 (i.e., at least 2 weeks after last dose). Therefore, if hired, candidates must present proof of vaccination before start date. Candidates may request an accommodation with a valid medical exemption, sincerely held religious belief or exception required under applicable law.


We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

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